At Pure Skinology, we are committed to providing high-quality skincare solutions and excellent customer service. Please review our store policies below to ensure a smooth shopping experience.

 

Shipping & Delivery

• We currently ship within the contiguous United States only. We do not ship to Hawaii, Alaska, U.S. territories, or internationally.

• Orders are typically processed within 1-2 business days and shipped via our trusted carriers.

• Standard shipping can take up to 5 business days, depending on your location.

• Orders may arrive in separate packages due to product availability.

• Unforeseen delays caused by weather, carrier issues, or other external factors are beyond our control.

 

Lost or Stolen Packages

• Once an order is marked as delivered by the shipping carrier, we are not responsible for lost or stolen packages.

• If your package is missing, please check with your local carrier or file a claim directly with the shipping provider.

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Order Cancellations

• Customers may cancel their order within 1 business day after placing it.

• To cancel, please email us or text our customer service team with your order details.

• Once an order has been shipped, we cannot process cancellations.

 

Returns & Refunds

We want you to love your skincare products! If for any reason you are unsatisfied, we offer a 30-day return policy under the following conditions:

• The product must be in its original container and cannot be more than 50% empty.

• Customers must initiate the return within 30 days of receiving their order.

• We will provide a pre-paid return shipping label; however, the original shipping cost is non-refundable.

• Refunds will be issued only for the product price and processed back to the original payment method.

 

Exchanges & Defective Products

• If you receive a defective or damaged product, please contact us immediately.

• We will provide a free return shipping label and issue a full refund (including shipping) to your original form of payment.

• If you would like to exchange a product, we are happy to offer an exchange for another item of equal value.

• Exchanges must follow the same guidelines as returns: products cannot be more than 50% used and must be in the original container.

• To request an exchange, please contact our customer service team, and we will guide you through the process.

 

Allergy Disclaimer & Individual Results

Skincare products interact differently with every individual. Results vary based on skin type, concerns, usage frequency, and application methods. If irritation occurs, discontinue use and consult your doctor. We are not liable for skin reactions or misuse of products.

 

Allergies & Sensitivities

• Always check the ingredient list before use, especially if you have known allergies.

• If an adverse reaction occurs, rinse with cool water and discontinue use immediately.

• In severe cases, seek medical attention and inform us.

 

Patch Testing & Usage Guidelines

To minimize the risk of irritation or allergic reactions:

• Customers should carefully read product descriptions and ingredients before purchasing. 

• Apply a small amount of product to a discreet area (e.g., inside the wrist or behind the ear).

• Wait 24 hours and check for any redness, itching, or discomfort before full application.

• If irritation occurs, discontinue use immediately and consult a healthcare professional if needed.

 

Medical Disclaimer

• Our products are for external use only. Do not ingest or use on broken skin unless specified.

• If you have medical conditions, sensitive skin, or are pregnant/nursing, consult your doctor before use.

• Results vary depending on skin type, lifestyle, and usage. We do not guarantee specific outcomes.

 

​Contact Us

For order inquiries, cancellations, returns, or exchanges, please contact us at:
📧 CustomerCare@pskinology.com

📱 866-357-4814 Phone/Text

 

We are here to assist you and ensure you have the best skincare experience possible! ​​

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