At Pure Skinology, we strive to provide you with the best shipping experience. We offer various shipping methods to ensure that your products reach you in a timely and cost-effective manner. Our packaging is carefully designed to protect your items during transit, and we are transparent about any associated costs to maintain your trust.

If, for any reason, you are not satisfied with your purchase from Pure Skinology, we have a hassle-free return and exchange policy. We want you to shop with confidence, knowing that we've got you covered. Our aim is to make the process simple and straightforward for your peace of mind.

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Store Policy

At Pure Skinology, we are committed to providing high-quality skincare solutions and excellent customer service. Please review our store policies below to ensure a smooth shopping experience.

 

Shipping & Delivery

• We currently ship within the contiguous United States only. We do not ship to Hawaii, Alaska, U.S. territories, or internationally.

• Orders are typically processed within 1-2 business days and shipped via our trusted carriers.

• Standard shipping can take up to 5-7 business days, depending on your location and weather conditions.

• Orders may arrive in separate packages due to product availability.

• Unforeseen delays caused by weather, carrier issues, or other external factors are beyond our control.

 

Order Cancellations

• Customers may cancel their order within 1 business day after placing it.

• To cancel, please email us or text our customer service team with your order details.

• Once an order has been shipped, we cannot process cancellations.

 

Returns & Refunds

We want you to love your skincare products! If for any reason you are unsatisfied, we offer a 30-day return policy under the following conditions:

• The product must be in its original container and cannot be more than 50% used.

• Customers must initiate the return within 30 days of receiving their order.

• We will provide a pre-paid return shipping label; however, the original shipping cost is non-refundable.

• Refunds will be issued only for the product price and processed back to the original payment method.

 

Exchanges & Defective Products

• If you receive a defective or damaged product, please contact us immediately.

• We will provide a free return shipping label and issue a full refund (including shipping) to your original form of payment.

• Exchanges are currently not available; customers may return the product for a refund and place a new order.

 

Allergy Disclaimer & Individual Results

Skincare products interact differently with every individual. Results vary based on skin type, concerns, usage frequency, and application methods. If irritation occurs, discontinue use and consult a professional. We are not liable for skin reactions or misuse of products. Customers should carefully read product descriptions and ingredients before purchasing.

 

Lost or Stolen Packages

• Once an order is marked as delivered by the shipping carrier, we are not responsible for lost or stolen packages.

• If your package is missing, please check with your local carrier or file a claim directly with the shipping provider.

 

Contact Us

For order inquiries, cancellations, or returns, please contact us at:
📧 CustomerCare@pskinology.com

📱 866-357-4814 Phone/Text

 

We are here to assist you and ensure you have the best skincare experience possible!